(POPIA COMPLIANT)

Swartberg Mountain Tours is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Personal Information We Collect
We may collect and process the following personal information:

• Name and surname
• Contact details (email address, phone number)
• Booking and enquiry information
• Dietary requirements or special requests (where applicable)
• Any other information voluntarily provided by you

2. Purpose of Processing

Your personal information is collected and used for:

• Processing and managing bookings
  Communicating with you regarding your tour or enquiry
• Providing customer support
• Meeting legal or regulatory requirements
• Sending marketing communication (only with your consent)

3. Lawful Basis for Processing
We process your personal information in accordance with POPIA based on:

• Your consent
• The performance of a contract (e.g. tour bookings)
• Compliance with legal obligations
• Our legitimate business interests, where applicable

4. Sharing of Personal Information

We do not sell or rent your personal information. Your information may be shared with:

• Trusted third-party service providers (e.g. payment processors or tour partners)
  Authorities or regulators where required by law
• All third parties are required to treat your information securely and in line with POPIA.

5. Storage and Security
We take appropriate, reasonable technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, or disclosure.

6. Data Retention
Your personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

7. Your Rights (Data Subject Rights)
In terms of POPIA, you have the right to:

• Access your personal information
• Request correction or deletion of your information
• Object to the processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator of South Africa

8. Cookies and Website Usage
Our website may use cookies to improve user experience and analyse website traffc. You may disable cookies in your browser settings if preferred.

9. Cross-Border Transfers
Where your information is shared outside South Africa, we will ensure that appropriate data protection safeguards are in place.

10. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Information
For any privacy-related queries or requests, please contact us via the details provided on our website.

You also have the right to contact the Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za